GrowthVault Refund Policy

Last Updated: August 1, 2026

At GrowthVault, we provide digital services, software tools, optimization resources, and implementation work. Because these products and services often become accessible immediately after purchase, our refund policy is designed to be fair while protecting our proprietary resources.

Eligibility for a Refund

A refund request may be considered only if all of the following conditions are met:

• The request is submitted within 5 calendar days of the original purchase.

• The purchased service has not been delivered, started, or substantially completed.

• None of the digital resources, software tools, reports, templates, or proprietary assets included with the purchase have been accessed or used.

• No implementation work has begun on your project.

If these conditions are satisfied, we may issue a full or partial refund at our discretion.

Non Refundable Services

The following purchases are not eligible for a refund once they have been delivered, accessed, activated, or used:

• SEO services

• Website optimization services

• Store audits

• Page speed optimization

• Google Search Console services

• Conversion rate optimization

• AI optimization services

• Backlink services

• Technical implementation work

• Consulting sessions

• Digital downloads

• Templates

• Custom reports

• Proprietary GrowthVault resources

• Any custom development or configuration work

Once work has started or deliverables have been provided, the purchase becomes non refundable.

Digital Tools and Resource Usage

GrowthVault provides access to proprietary digital tools, software resources, and custom built systems.

To verify whether digital products have been accessed or used, we utilize proprietary tracking technologies, including custom built monitoring systems and secure file access verification tools.

These systems allow us to determine whether:

• A resource has been opened.

• A file has been downloaded.

• A digital tool has been accessed.

• A report has been generated.

• Platform resources have been activated.

• Proprietary assets have been utilized.

If our systems show that any purchased digital resource or tool has been accessed, opened, downloaded, or used, the purchase is considered consumed and is not eligible for a refund.

Custom Services

Projects involving custom work are created specifically for each client.

Because time, expertise, research, and implementation begin shortly after an order is accepted, custom services cannot be refunded once work has commenced.

Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback.

If a chargeback is filed after services have been delivered or digital resources have been accessed, GrowthVault reserves the right to provide transaction records, service logs, access records, communication history, and digital usage verification to the payment provider as evidence of service fulfillment.

Exceptions

Refunds may be issued in limited circumstances, including:

• Duplicate payments.

• Billing errors caused by GrowthVault.

• Orders that cannot be fulfilled by GrowthVault.

• Cases where no service has been started and no digital resource has been accessed within the refund period.

How to Request a Refund

To request a refund, please contact our support team within 5 calendar days of your purchase.

Please include:

• Your full name

• Order number

• Purchase date

• Reason for your refund request

Our team will review your request and respond as quickly as possible.

Policy Updates

GrowthVault reserves the right to update or modify this Refund Policy at any time. Changes become effective immediately upon publication on this page.