Digital Delivery

How do I receive my files after purchase?

Your download link is delivered instantly via email as soon as your payment is confirmed. You'll also find it on your order confirmation page. No waiting — everything is available the moment your order is complete.

What exactly do I receive?

You'll receive a download link to a ZIP file (or direct file) containing all the assets listed on the product page — templates, scripts, swipe files, or plugins depending on the toolkit you purchased.

What if I don't receive my download email?

Check your spam or promotions folder first. If it's not there, reach out via our Contact page with your order number and we'll resend it right away.

Can I re-download my files later?

Yes. Your download link remains accessible via your original order confirmation email. If you need a fresh link, just contact us.

Technical Requirements & Compatibility

What software do I need to use these toolkits?

Requirements vary by product and are listed on each product page. Most toolkits include files compatible with common tools like Google Sheets, Notion, Canva, or standard web browsers. No specialist software is typically required.

Are the templates compatible with Mac and PC?

Yes. All digital files are platform-agnostic unless otherwise noted on the product page.

Do I need any coding experience?

Most toolkits are designed to be plug-and-play. Any product that requires technical setup will clearly note this on its product page, along with what's needed.

Setup & Support

What support is included with my purchase?

Each toolkit includes setup documentation or a quick-start guide inside the download. If you run into trouble, you can reach us through our Contact page.

How quickly will I get a response?

We aim to respond to all support requests within 1–2 business days.

Do you offer onboarding or done-for-you setup?

Our toolkits are self-serve and built for fast implementation. Done-for-you services are not currently offered, but the guides included with each product are designed to get you up and running quickly.

Toolkit Tiers & What's Included

What's the difference between toolkit tiers or variants on the same product?

Some products offer multiple tiers (e.g., Starter, Pro, or Bundle). Higher tiers typically include more templates, additional scripts, extended use rights, or bonus resources. The exact differences are listed on each product page before you purchase.

Can I upgrade my tier after purchase?

Yes — contact us with your original order details and we'll provide upgrade pricing so you only pay the difference.

Do I get future updates to the toolkit I purchased?

Major updates are noted on the product page. If a significant update is released for a toolkit you've purchased, we'll do our best to notify you by email.

Refund Policy

Do you offer refunds on digital products?

Because digital files are delivered instantly and cannot be "returned," all sales are final once the download link has been accessed. We stand behind our products — if something isn't working as described, contact us and we'll make it right.

What if the product doesn't match the description?

If a product is materially different from what was described, reach out within 7 days of purchase and we'll review your request on a case-by-case basis.

My payment failed but I was still charged — what do I do?

This is typically a temporary authorization that resolves within a few business days. If the charge persists, contact us or reach out to your bank directly.