Refund Policy

We want customers to understand what they are buying and to get help if an order or digital delivery does not work as expected.

Digital products

Before placing an order, review the product description, compatibility information, included files and license terms. Because digital goods can be accessed or copied after delivery, a refund may not be available simply because a product is no longer needed or was purchased by mistake. This does not remove any rights that apply under local law.

If a download is missing, inaccessible, corrupted, or materially different from its listing, contact support so we can investigate and consider an appropriate remedy.

Services

Service cancellations and refund requests are assessed against the agreed project scope, work already completed and any terms supplied with the service. Contact us as early as possible if you need to change or cancel a request.

How to request help

Use the Contact page and include your order reference, the product or service name and a clear description of the issue. Do not send passwords or full payment card information.